Reaching out to our dedicated customer support team is simple. Just send an email to To expedite assistance, please include essential details such as your email, telephone number, order number, or tracking number when contacting us.

Our orders typically undergo processing within 3 days, followed by an additional 3 days for shipment preparation. Keep in mind that shipping times may vary depending on your location. For domestic orders within the United States, please allow 1-3 weeks. International orders may have a delivery window of up to 3-4 weeks.

We are committed to ensuring swift delivery for our valued customers. Upon successfully placing your order, our warehouse processes it within two business days. After that, your order is meticulously picked, packed, and dispatched. Please be aware that delivery times can fluctuate due to location and potential courier screenings. Our standard delivery times (5-10 business days) are estimates and may be influenced by external factors beyond Toys Ace’s and our courier’s control, such as extreme weather conditions and technical issues.

Orders can be canceled as long as they are in the “Processing” status. Once an order is marked as “Shipped,” cancellations are no longer possible. Please note that cancellation requests cannot be undone.

In the rare event of non-delivery, we recommend contacting the carrier to confirm the delivery address. Additionally, kindly provide us with your phone number to initiate a claim with the carrier for package tracing. Typically, search results should be available within one week.

If you receive an order that appears to be damaged, please initiate a return request by contacting us via email within 3 business days of receiving your package. To assist us in processing your order refund, please document any visible damages or operational issues (if the product doesn’t work) with digital photographs and provide detailed proof.

After receiving authorization for an item’s return, please closely monitor the return tracking number. We will issue a refund within 5-10 business days upon delivery of the item to our warehouse.

For defective items, you can contact us to initiate a full refund. Most of our products can be returned within 14 days of purchase, provided they are in sellable condition with original packaging, tags, and a receipt. Please note that there is a 20% restocking fee for returned items.

If credit card payment is not possible, we suggest using a bank debit card as an alternative method to complete your order.

No invoice will be included in your package. If you require an invoice, please reach out to our customer service, and we will provide a screenshot of your order details.

Order cancellations are exceptions. Common reasons for order cancellations may include:

Quantity limits
Out-of-stock items
Price or listing errors
Additional information required by our Credit and Fraud Avoidance department
Unavailable carrier or shipping method You will receive an email notification if any part of your order is canceled or if we require additional information to process your order.

Order delays can occur for various reasons, such as items going out of stock after order placement. We are actively working to adapt to increasing demand for popular items. Real-time order update emails are sent as inventory and procedures allow.

We frequently run promotions and offer discounts to enhance your shopping experience. Stay informed about the latest offers by visiting our website or subscribing to our newsletter.

For comprehensive details on returning items that don’t fit or meet your expectations, please refer to our Returns and Exchanges policy on our website.

We do not offer warranty or repair services for our products. All products are inspected before shipping to ensure they are of high quality and brand new.

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We genuinely appreciate your feedback and suggestions as they help us improve our products and services. Please don’t hesitate to get in touch with our customer support team at to share your comments, ideas, or suggestions.